Last Updated: July 10, 2025
Website: https://primepointtraders.com

1. Introduction

We at PrimePoint Traders (“We”, “Company”, “PrimePoint”, “Us” or “Our”) are committed to securing your (“You”, “Your” or “User”) Personal Data (as defined below) and to respecting your privacy. As part of this commitment, we strive to be fully transparent about the types of information we collect, the circumstances under which we collect it, how we use it, and with whom we may share it.

This Privacy Policy (the “Policy”) explains how we handle data gathered from users of the primepointtraders.com website (the “Website”) and related services we offer, including our challenge-based funding platform (collectively, the “Services”). By accessing or using the Website or the Services, you acknowledge that you have read, understood, and agree to be bound by this Policy.

This Policy is part of, and should be read together with, our Terms of Service, which are available at https://primepointtraders.com/terms-and-conditions.

In this Policy, “Personal Data” means any information relating to an identified or identifiable natural person—that is, any information which can identify you, directly or when combined with other data in our possession or under our control.

2. Scope & Definitions

• Personal Data: Any information relating to an identified or identifiable individual.

• Processing: Collection, storage, use, disclosure, or deletion of Personal Data.

• Service Providers: Third-party companies we engage to help operate our business (e.g., payment processors, hosting vendors).

• Data Controller: The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of Personal Data. In other words, PrimePoint Traders is the “Controller” because we decide what data to collect, why, and how it’s used.

• Data Processor: A natural or legal person, public authority, agency or other body that processes Personal Data on behalf of the Controller. Examples include Stripe (for payment processing), Sumsub (for KYC checks), and Google Analytics (for web analytics).

• Data Subject: Any identified or identifiable natural person to whom the Personal Data relates. That means you—any trader, site visitor, or other individual whose information we collect and process.

3. Categories of Information We Collect

4. How We Collect Your Information

1. Directly from You

   • Account registration, KYC/AML submission, profile updates

   • Support inquiries, surveys, newsletters

2. Automatically

   • Cookies, web beacons, analytics tools (Google Analytics)

   • Server logs (IP address, timestamps)

3. From Third Parties

   • Payment processors ()

   • KYC providers (Sumsub)

   • Marketing platforms (Mailchimp)

5. Purposes & Legal Bases for Processing

We use the Personal Data we collect about you for the purposes described below. Each purpose is tied to one or more legal bases (see Section 5).

5.4. California Consumer Privacy Act (CCPA/CPRA)

PrimePoint Traders does not sell or share your Personal Data for monetary consideration.

If you are a California resident, you have the right to:
– Know/Access the categories and specific pieces of Personal Data we’ve collected.
– Delete the Personal Data we’ve collected about you (with limited exceptions).
– Correct inaccurate Personal Data.
– Opt-Out of Sale/Sharing (not applicable, as we do not sell or share).
– Non-Discrimination for exercising any of these rights.

To exercise any of these rights, please submit a verifiable request by emailing help@primepointtraders.com. 

6. How do we use personal data?

1. Operate and Improve Our Platform

   • Enable core Services: account registration, challenge enrollment, real-time performance tracking, funding disbursement, and payout processing.

   • Maintain community features (forums, leaderboards) and support knowledge-sharing among traders.

2. Customer Support & Operational Communications

   • Respond to your inquiries, requests, and complaints via email, chat, or ticketing system.

   • Send you transactional messages—for example, challenge status updates, account alerts, and system notifications.

3. Personalization & Marketing

   • Tailor on-site content (recommended tutorials, challenge levels) and promotional offers to your preferences and trading history.

   • With your consent, send you newsletters, product announcements, invitations to webinars or events, and other marketing materials.

4. Analytics & Service Development

   • Analyze usage patterns, feature adoption, session duration, and performance metrics to measure the effectiveness of our Services.

   • Identify and prioritize new features or platform enhancements based on aggregated, anonymized usage data.

5. Security, Fraud Prevention & Compliance

   • Monitor for suspicious activity, detect and prevent unauthorized access, market-abuse, or fraudulent transactions.

   • Enforce our Terms of Service and defend or initiate legal claims in the event of disputes or suspected misconduct.

6. KYC/AML Verification

   • Verify your identity and assess risk by processing government ID documents, proof of address, and related AML checks to comply with financial-services regulations.

7. Business Operations & Third-Party Integrations

   • Perform back-office functions: billing, accounting, record‐keeping, and financial‐reporting.

   • Share necessary data with trusted Service Providers (e.g., [payment processor], Sumsub, Google Analytics) to host our platform, process payments, and deliver integrated services.

8. Legal & Regulatory Obligations

   • Comply with statutory requirements—such as anti-money-laundering laws, tax regulations, and auditing standards—by retaining and disclosing data to authorities when legally required.

 

7. Sharing of Personal Data with Third Parties

PrimePoint Traders will not disclose your Personal Data to any third party except as described in this Policy. We share information only in the following circumstances:

1. Security & Compliance Monitoring
   We employ monitoring tools and security services to safeguard our platform, detect fraud, and enforce our Trading Rules. When required by law or regulation, or to protect our rights and those of our users, we may share relevant Personal Data with:

   • Regulatory Authorities (e.g., SEC, CFTC)

   • Law Enforcement Agencies (with valid subpoenas or court orders)

   • Financial Crime Units and other compliance bodies

2. Within Our Corporate Group
   We may transfer Personal Data to our parent company, subsidiaries, or other affiliates (collectively, the “Group”) for shared business functions—such as centralized IT services, finance, or customer support. All Group entities are bound by contract to handle your data in accordance with this Policy.

3. With Your Consent or Instruction
   When you explicitly opt in, we may share specific Personal Data (e.g., name and email) with trusted partners for marketing, referrals, or co-branded promotions.

4. Business Transfers
   In the event of a merger, acquisition, sale of assets, or insolvency, your Personal Data may be transferred to the relevant successor or acquirer, who will assume the rights and obligations described in this Policy.

5. Audits & Due Diligence
   We may disclose Personal Data to potential buyers, investors, or auditors under strict confidentiality agreements during a bona fide due diligence process.

6. Legal Rights & Protections
   We may share Personal Data to:

   • Protect our rights, property, or safety and those of our users or the public

   • Defend or initiate legal claims

   • Comply with a court order or legal obligation

7. Service Providers & Vendors
   We engage third-party service providers to perform functions on our behalf. These providers receive only the data necessary to perform their services and are contractually prohibited from using your information for any other purpose. Key categories include:

   • Payment & Payout Processing: Stripe, Plaid

   • Hosting & Infrastructure: Amazon Web Services (AWS), Cloudflare

   • Analytics & Performance: Google Analytics, Mixpanel

   • Customer Support & CRM: HubSpot, Intercom

   • Marketing & Email Delivery: Mailchimp, SendGrid

   • KYC/AML Verification: Sumsub, Jumio

   • Accounting & Legal Services: External auditors, legal counsel

   • Technical & Diagnostic Services: Sentry, Datadog

8. Community Profile Visibility
   While we do not proactively “share” your complete data with other users, your public profile settings determine which details (e.g., username, profile photo, performance badges) are visible on leaderboards and forums. You control these settings in your account privacy preferences.

9. Aggregate & Anonymized Data
   We routinely compile statistical, anonymized reports (e.g., average win rates, trading volume trends) that do not identify any individual. Such data may be shared with partners, investors, or published for marketing and research purposes.

8. Cookies & Tracking

We use:

• Essential Cookies for Site functionality

• Performance Cookies (Google Analytics) for usage insights

• Functional Cookies to remember preferences

• Advertising Cookies to deliver relevant ads

You can manage cookie preferences in your browser or visit our Cookie Policy.

9. Third-Party Sharing & Disclosures

We may share your data with:

• Service Providers:

  • Payment: 

  • Hosting & infrastructure: Amazon Web Services (AWS)

  • Analytics: Google Analytics

  • CRM & support: ServerFront

  • Marketing: Mailchimp

  • KYC/AML: Sumsub

• Affiliates & Partners (limited to name & email, only with your opt-in)

• Legal & Compliance: Regulators, law enforcement, or as required by court order

• Business Transfers: In mergers, acquisitions, or asset sales

All partners are bound by contractual confidentiality and limited-use obligations.

10. Your Rights in Respect of Your Personal Data

You have the right to request that We confirm whether we are processing any Personal Data about You, to access such data, to correct any inaccuracies, and to erase Personal Data that is no longer necessary for the purposes for which it was collected. You may also request that We restrict or object to certain processing activities.

Where our processing is based on Your consent, You may withdraw that consent at any time—without cost—by sending a notice to privacy@primepointtraders.com. If You withdraw consent, We may no longer be able to provide You with certain Services, and You will have no claim against Us for any resulting inability to access or continue using those Services.

You may also contact Us at privacy@primepointtraders.com to ask for information about any processing we carry out on the basis of our legitimate interests. This helps You understand how and why We rely on legitimate–interest processing and ensures that Your rights and interests are protected.

We may provide You with personalized offers, advertisements, and sponsored content that align with Your preferences, behavior, or interests. If You have agreed to receive marketing communications from Us, You can opt out of those communications at any time:

• Email: Click “Unsubscribe” in any marketing message or send a free-of-charge email with the subject line “Unsubscribe” to privacy@primepointtraders.com.

• Push Notifications: Adjust your device or browser settings to disable marketing notifications.

Please note that even if You opt out of marketing, We may still send You non-marketing (e.g., transactional or security-related) communications as needed to operate our Services or comply with legal obligations.

To exercise any of the rights listed below, please send a verifiable request to privacy@primepointtraders.com. We will respond within the timeframes required by applicable law and may request information to verify Your identity before processing Your request. We may decline or charge a reasonable fee for requests that are manifestly unfounded, excessive, or repetitious.

• Confirmation & Access: Obtain confirmation of whether We process Personal Data about You and receive a copy of that data.

• Rectification: Have inaccurate or incomplete Personal Data corrected.

• Erasure: Request deletion of Personal Data when it is no longer necessary or if processing is unlawful.

• Restriction of Processing: Request that We suspend processing of Your Personal Data in certain circumstances.

• Objection: Object to processing based on legitimate interests or direct marketing.

• Data Portability: Receive the Personal Data You provided to Us in a structured, commonly used, machine-readable format.

• Withdrawal of Consent: Withdraw any consent You previously provided for processing, without affecting processing carried out prior to withdrawal.

You also have the right to lodge a complaint with the supervisory authority in your jurisdiction (for example, the European Data Protection Board in the EU or the California Attorney General in the U.S.) if You believe We have infringed Your privacy rights.

Please note that We may need to retain certain information to verify Your identity and to comply with legal obligations before fulfilling Your request.

11. Data Security

We employ industry-standard safeguards rules, policies and technical measures to defend and safeguard the Personal Data under our control from unauthorized access/users, improper use or disclosure, unauthorized modification, or unlawful destruction.

12. Transfer of Personal Data

Personal Data about You may be transferred to jurisdictions outside the one in which You reside (“third countries”) or to international organizations. Whenever we do so, PrimePoint Traders implements appropriate safeguards to ensure that Your Personal Data continues to receive a high level of protection and that enforceable data-subject rights and effective legal remedies remain available.

If You are an EEA resident, these safeguards will include at least one of the following mechanisms:

1. Adequacy Decision
   Transfers to a country or organization subject to an EU Commission adequacy decision under Article 45(3) of the GDPR (e.g., transfers to the UK following the UK adequacy decision).

2. Legally Binding and Enforceable Instrument
   Transfers based on a legally binding and enforceable agreement between public authorities or bodies pursuant to Article 46(2)(a) of the GDPR.

3. Standard Contractual Clauses
   Transfers under the EU Commission’s Standard Contractual Clauses adopted in accordance with Article 46(2)(c) of the GDPR, which we incorporate into our contracts with recipients of your data.

You may request further information about the specific transfer mechanisms and safeguards we employ by contacting us at privacy@primepointtraders.com.

13. Data Retention

14. Minors

We do not knowingly collect data from anyone under 18. If you believe we have mistakenly collected a minor’s data, please contact us to request deletion.

15. Policy Changes

We may update this Privacy Policy from time to time. When we do, we will:

• Revise the “Last Updated” date at the top of the policy.

• Publish the new version at https://primepointtraders.com/privacy-policy.

For material changes—those that significantly affect your rights or how we handle your data—we will also:

• Notify you by email (if you have provided one), and/or

• Display a prominent notice on our Website’s homepage or login screen.

Unless otherwise noted, all changes take effect immediately upon posting the updated Policy. If you continue to use our Services after the effective date, your use signifies your

16. Contact & Complaints

For any queries relating to this Policy and data protection, please contact Us a
Email: help@primepointtraders.com