Last Updated: July 11, 2025

This Refund Policy applies to all products and services offered by PrimePoint Traders LLC, a Delaware limited-liability company (“we,” “us,” or “our”), accessible via https://primepointtraders.com (“Website”) and any services, subdomains, or back-end interfaces reachable therefrom.

1. Scope & Applicability

This policy governs all fees, subscriptions, challenge-entry payments, digital and physical goods sold via primepointtraders.com. It does not limit any statutory rights you may have under applicable law.

1. Eligibility for a Refund

• One-Week Window: You may request a full refund of your purchase price
  within fourteen(14) days of the original transaction date.
• Evaluation Trades: Refunds for challenge-entry fees(evaluation fee) are available only if
  you have not placed any live or simulated trade in the evaluation stage.
• Non-Refundable Items:
  • Challenge fees once you have placed a trade in the evaluation;
  • All subscription fees;
  • All physical merchandise purchases.

2. How to Request a Refund

1. Email our Support Team at
   help@primepointtraders.com
   with “Refund Request” in the subject line.
2. Include your full name, order number or subscription ID, date of purchase, and a brief
   statement confirming you have not placed any evaluation trades.
3. We may request additional information to verify eligibility; this will not affect your refund.

3. Processing Timeframe

Once approved, refunds will be issued to the original payment method within 7–10 business days.
You will receive an email confirmation when your refund has been processed.

4. Chargebacks

If you dispute a charge with your bank or payment provider without first contacting our Support
Team, we may be unable to process your refund. We reserve the right to suspend or terminate services
and to dispute any chargeback.

We take chargebacks very seriously and maintain detailed records to ensure fair resolution. By purchasing our Services, you agree to the following terms regarding disputes and chargebacks:

• No Chargeback Substitution. You must first submit any refund request via our Support Team as described in the “How to Request a Refund” section. Initiating a chargeback or payment dispute with your bank or card issuer without our prior written consent constitutes a breach of this policy.
• Chargeback Fees & Remedies. If you initiate a chargeback in violation of this policy, you agree to reimburse PrimePoint Traders LLC for any fees or costs we incur (e.g., a \$25 processing fee). We may also suspend or terminate your account and deny future purchases.
• Express Authorization & Acknowledgement. By completing your purchase, you expressly acknowledge that you have read, understood, and agree to this Refund Policy—including its chargeback provisions—and waive any right to dispute a charge with your bank unless you have first complied with these terms.
• Usage Logging & Proof of Delivery. We maintain time-stamped logs of all account activity, including evaluation trades and content access. Any attempt to claim a refund after placing a trade or accessing materials will be denied, and we will submit our logs to your card issuer as evidence of service delivery.
• Policy Version & Acceptance Record. Your purchase is subject to the Refund Policy version in effect on the “Last Updated” date shown above. We keep records of your acceptance (date, time, and IP address) to verify which version you agreed to.
• Dispute Resolution. You agree that any chargeback initiated in violation of this policy shall be resolved by binding arbitration in Wilmington, Delaware, under the rules of the American Arbitration Association. PrimePoint Traders LLC shall be entitled to recover all costs and attorneys’ fees incurred in defending against such a chargeback.

5. Changes to This Policy

We may update this policy at any time by posting a revised version on our Website with a new
“Last Updated” date. Your continued use of our Services after that date constitutes acceptance of
the updated policy.

6. Governing Law & Severability

Governing Law. This policy shall be governed by and construed in accordance with
the laws of the State of Delaware, without regard to its conflict-of-laws principles.

Severability. If any provision of this policy is held invalid or unenforceable by a
court of competent jurisdiction, the remaining provisions will continue in full force and effect.

7. Contact Us

If you have any questions or need assistance, please contact:

PrimePoint Traders LLC
Email: help@primepointtraders.com
Website: https://primepointtraders.com